Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Starting in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might you find a decrease to your heating and cooling bill, you can help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and custom-made for your home, meaning no two projects are alike. Our wide variety of products make it difficult to discuss pricing without first considering your needs and the project results you envision. Due to this nature, we find it mutually beneficially to send out a Pella sales representative who can give you a quoted project price once they have seen the project site itself. To speed up the process, your Pella® sales representative is armed with a computer and a portable printer so that they can give you all the quote information you’ll need—just as soon as the sales representative has had a chance to consider the requirements of the job and matches them with your vision.
 
In addition to offering a large variety of first-rate products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, providing you with a chance to make the upgrades you want to while building great value into your Evansville area home while you do it.


What should I use to clean my glass windows?

We recommend that you clean them with a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. We do not suggest using glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella doors and windows. We require them to complete a carefully crafted set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty criteria. We find the best Evansville-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Evansville Pella branch offers services and support that “big box” stores can’t perform. Our staff is made up of professionals whose expertise is in selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your renovation will have the knowledge of our whole team. We like to use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Evansville homeowners pick Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. All of our high quality windows and doors are produced with high standards and serviced by Pella’s unique Direct Sales Network. Unlike many of our competitors who sell exclusively through lumberyards or big box stores, Pella has dedicated replacement window and doors stores throughout North America. This unique way of conducting business gives Pella clients in Evansville a convenient and personal experience with the help of a local to Evansville, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Evansville, we appreciate the financial commitment you are making toward the purchase of new windows or doors. This is why it is very important to ensure that each question you have about Pella’s products, materials and engineering are answered.  In order to accomplish this, we ask that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Evansville’s in-home consultation is a critical first step to ensure your satisfaction and the correct window or door products are selected for your Evansville home and budget. As such, we ask that this visit is booked when all decision-makers (typically both homeowners) are able to participate. Our aspiration is to provide you the best replacement windows and doors possible.

It is advised that you reserve up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Evansville home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.